I decided, after much deliberation to get a new kitchen fitted. I had the area prepped which involved having a wall between the existing kitchen and the dining room knocked down to make the space for the new kitchen bigger. I then started browsing around and had already seen a Howden's Kitchen I quite liked (it belonging to my mother which she had done last year), however following seeing an advert on the TV advertising Wickes Sale and their 10 year warranty we decided to have a look. We found one I really liked, and of course were given all the sales spiel including how good the units were due to the soft close doors and the density of the carcass. We agreed to have the kitchen space measured and a quote generated.
The guy who I won't name, came out, measured up. I already had in mind what I wanted so he went away to draw it up. When I saw the drawing, I was sold, and it only worked out a little dearer than Howdens, which included the fact that I had to factor in the fact that Wickes units all come flat packed so would incur further expense with the fitter. We ordered them and was told it would be 6 weeks which wasn't a problem, and were ready to pay. At time of payment we were asked if we wanted to put it on the finance, which I declined as with putting on my Tesco Card I would not only get points but also extra insurance. However, the salesman said that we wouldn't have to pay anything for 9 months - which appealed with not actually having the units for 6 weeks so we went for it.
The delivery went seemingly seamlessly and we were impressed with the delivery teams barcode system. There were just the handles missing we were told which wasn't such a big deal. We were further impressed when - within the hour customer services rang me, and said they were calling to arrange delivery of the missing handles. They said they would be out by the end of the following week.
From there it all goes wrong....
The plumber came to fit new pipes (as everything had been ripped out) but on the tiny plan we had, he couldn't find the exact location of the sink. So I contacted the store. The salesman was off, so I requested a call back - two days later I rang back - to find he was out again - I asked if anyone else could help and was told "no only he knows" - after being re-assured I would receive a call back that day I went away - and waited - and waited. Frustrated I rang back the next day, to be told that again he was off, and someone would try and help. They couldn't so in the end as he had waited a week, the plumber himself had to go into the store for a print out.
By now the builder had started to build....the plan that he had been acquired by the plumber was of no use. The builder also noticed that the 3 of the 4 edges of the carcasses were white and one was wood colored, a few panels had been damaged, and a the two corner units had a two inch gap at the bottom where the next cupboard then started. There was also a shortage of plinth and a decor piece looked...awful.
So....the salesman came out, arranged for new undamaged items to be sent, sand said that the reason why the edges were white was because we were missing the stick on wood coloured strips...the rest he told us was as it was supposed to be...Now when he was giving us all his sales spiel he never mentioned any of this - And we were still missing the handles. SO now we had to wait for edging strips, bolts that were missing, undamaged parts and had random gaps. He told us once these had been received he would get his area manager to contact us.....weeks later.....still not sorted, and to make matters worse, the fitter asked why we hadn't had a corner unit put in where we had two very small units, to which we replied....we were told there wasn't enough space.....but there was.
To cot a long story short, the area manager then came out, and came up with more excuses but couldn't argue with any of the above, and to make matters worse, by now, a monthly payment plan had been set up with the finance company despite us being told we could pay nothing for 9 months.
The area manager was full of it! Promised XYZ....then got sacked a week before his promises were due to be carried out. So the assurances he had made that Wickes would cover cost if it all went wrong (he had promised to rectify it all.....) which my builder had said it would...went out the window...this was now 5 months after the purchase.
In the end after alot more conversations with customer service who had at first washed their hands of it, by now realized I was seriously losing my patience and agreed to a partial refund....but never again!
IN 2010 WE BOUGHT A COMPLETE SET OF KITCHEN UNITS FROM THE YORK BRANCH, BUT FOUND THAT IT WAS MISSING A COUPLE OF DOOR KNOBS, AS WE LIVE MORE THAN 50 MILES FROM YORK, I PHONED THEM AND THEY TOLD ME THEY WOULD POP THEM IN THE POST. TO CUT A LONG STORY SHORT, AFTER NUMEROUS CALLS TO THE MANAGER OF WICKES OVER A PERIOD OF 3 WEEKS AND PROMISES THAT HE WOULD POST THEM AGAIN WE DROVE TO YORK AND WHEN THE MANAGER SAW US WALKING IN THE SHOP HE CONVENIENTLY DISAPPEARED. WE EVENTUALLY GOT THE 2 KNOBS BY ROOTING THROUGH BAGS OF SPARES IN THEIR STOCKROOM. 3 YEARS LATER WE ARE STILL WAITING FOR THE POST TO ARRIVE.
ON THURSDAY 28TH FEB 2013 WE ORDERED A RADIATOR FROM THEM ONLINE FOR NEXT DAY DELIVERY, AS IT HAD NOT ARRIVED BY LUNCHTIME ON MONDAY 4TH MARCH I PHONED THEM AND WAS TOLD THAT IT WOULD ARRIVE ON A 'PM' DELIVERY BY 6PM THAT DAY. NEEDLESS TO SAY IT NEVER ARRIVED. I PHONED THEM AGAIN ON TUSDAY AND THEY GAVE ME THE DELIVERY FIRMS NUMBER, I CALLED THEM AND WAS TOLD IT WAS ON FOR A 'PM' DELIVERY UP TO 6PM (DE JA VOUS) WHEN I TOLD THEM THIS WAS NO GOOD TO ME THEY CHECKED AGAIN AND TOLD ME IT WOULD ARRIVE BETWEEN 12 AND 1PM. I TOLD THEM THAT I WOULD NOT BE IN AFTER 12 AS BY NOW I WAS RUNNING OUT OF FOOD AND HAD TO GO FOR SUPPLIES AND TOLD THEM TO LEAVE IT IN THE GARAGE, THEY TOLD ME THAT I HAD TO CONTACT WICKES TO CONFIRM TO THEM THAT THIS WAS OK SO I ASKED IF IT WOULD BE OK TO LEAVE THE DRIVER A NOTE ON THE DOOR TO DROP IT IN THE GARAGE AND WAS TOLD THIS WAS OK AS LONG AS THE DRIVER COULD TAKE THE NOTE AS PROOF. I SAID THIS WAS OK AS I DID NOT COLLECT SCRAP PAPER. AT THE TIME OF WRITING THE RADIATOR HAS STILL NOT ARRIVED SO NEXT DAY DELIVERY IS NOW 5 DAYS AND COUNTING.
SO I DONT THINK I WILL GO NEAR WICKES AGAIN AND WARN OTHERS TO DO THE SAME. THE ORDER NUMBER IS 1235819
I undertook a complete renovation of an en-suite bathroom late last year and decided to expand the space available by removing a stud wall and rebuilding it a bit further out to allow room for a larger walk in shower area.
The wall came down easy enough, the tiles were removed and all the plumbing capped off ready to start the reconstruction.
I went to my local wickes in Guildford for the studwork timber as it was conveient and spent an absolute age sorting through a selection of lengths of wood that were mostly useless. Either they had splits at one end, were full of resin pockets or they were bent so much you could have constructed the hull of a ship with them. Thankfully I only needed about a dozen and just about managed to find enough from the entire stock on display.
Staff are mostly clueless and can point you in the right direction to find an item but can't offer any advice other than what is written on the label.
I'll be back to spending a bit more and visiting a timber merchant on my next project.
To be fair, most of the DIY big shed stores are the same but Wickes have taken timber supply to a entirely new level of awful.
orded doors and fittings ect at burton store last week asked for dec 3 delivery was told driver would phone sunday with delivery time ect he phoned up inside the 2hour time window to say he would be here insde 15 minutes 12minutes later door bell rang 2 delivery guys put the doors exactly where i asked them to they were polite efficent and cheerfull. Ifelt i must write a review about the exellentservice from all the wickes staff involved in this sale. Rod Watson
I ordered some laminate flooring a scotia from wickes
Was given a delivery slot between 7&12am was up early waiting phoned the delivery service to be told its between 3&4pm the driver arrived at 5.15pm and rudly told me to come downstairs from my flat when i got downstairs he said "you do it i cant" he then skulked off to get the flooring i stand downstairs with my baby and wait a further 10 mins for him to bring the delivery to the door. As he took items of his trolley he was bashing them on the floor, i told him i will be complaining to his company about his lack of service and being over 5 hours late i then had to carry several packs of laminate flooring along with my baby up to my flat.
NOT AT ALL HELPFUL TOWARDS WOMAN AND CHILDREN
BOGUS DELIVERY SERVICE NOT HOME DELIVERY
RUDE OBNOXIOUS DELIVERY STAFF
On complaint to the company i was told its company policy for them to deliver to the roadside as they are not insured for drivers to deliver to your door! I was not insured to carry laminate flooring either yet had to! He never offered the trolley to aid me either. They said they will talk to the driver, im otherwords nothing will come of it, also their delivery slots are not valid and are just sent automatically!
Whilst on hold to the delivery service nightfreight was told the delivery company is one of the best timeslots available and our drivers will even help deliver to your door and help with light assembly
Not at all the experience i received
Wickes needs to look into the delivery service as they are rude, lazy,and not efficient, my items arrived with the sealing ripped and the driver did not handle my goods well this is higly to blame for all the bad reveiws
i always shopped at b&q but than when to wicks in the past the staff were not helpful or didn't know what they were doing. i was surprised because they were helpful and kind, until today. as where i live, it is hard to get large heavy order delivered to my address so at wicks they said that i could have blocks at the discount price as i was taking it a bit by bit. so they wrote on my receipt saying about the discount well today the supervisor accused me of making it up and refused me the discount price. she was rude. the staff tried to find the store manager but they were nowhere to do seem. this is wrong and uncalled for. she said that i making the receipt. well well. this is what you look forwards at wicks in the evening in reading. store manager are not to be found. supervise rude to the public, this was witness by lots of people.
I shop a lot at Wickes. You could say I am a loyal customer. In-store that is.
I will not be using their home delivery again though.
To me 12 to 6 means after 12 but before 6. To Wickes, 12 to 6 means "whenever we fancy".
Now, bearing in mind the fact that someone has to be there to sign for delivery - or there may be a redelivery charge - and the fact that 12 to 6 is a big window of opportunity to get within, you might like to think they would actually deliver within the target window, that they set for themselves, or at least be concerned/apologetic when they dont.
But not only is the delivery service useless, the customer services do a very good impression of not caring or, to be more precise, only caring about denying any responsibility or liability.
Customer satisfaction ZERO.
To add insult to injury, Wickes charge extra for "special protective packaging" for doors. I was keen to see what this special packaging was that I was beeeing charged for. Turns out it was a cardboard box. Do you know any other online retailers who charge you extra for the cardboard box they deliver your items in? No, nor do I!
I will still shop at Wickes in store for items I can take home with me in my car. I will not use their home delivery service again. It really is that simple.
I ordered tiles for our bathroom, I was pleased when the delivery came first thing in the morning but the adhesive i'd ordered wasn't there.
So, first phone call to Wickes said the adhesive was on another van (hardly very sustainable) and would be with me by midday.
The second call said the driver couldn't locate the adhesive so it'll just get delivered when he finds it on the van. I was going away for the weekend so left a note asking the driver to leave it on the porch, which I did. I expected to return to it on the porch but no.
I called first thing on Monday to be told that the couriers couldn't find it. Had they had the courtesy to call me to let me know, I would've bought something in B&Q the day earlier.
Wickes have yet to respond to my complaint after three days, which infuriates me even more. They obviously just don't care.
I won't be using them again.
Mr & Mrs. ElbornWe are pleased to express our satisfaction with the kitchen we recently had fitted.Your fitters (Steve & Darren) were a pleasure to have working in the house, we have heard many stories from friends etc about horror stories with work carried out in their homes.We have had great satisfaction in inviting friends and neighbours around to show off our kitchen.The service from initial contact in the Basingstoke Showroom to Planning & completion was first class.Thanks
I had Wickes Swinton Branch design my kitchen Alex the instore design guy came out on time, did a good job We then chewed over the options a had a further couple of reviews untill we were happy with the finished design.We let Wickes arrange fitters and delivery ............all went perfectly wellJohn the assigned fitter was always on time, patient and helpful during the fitting phase.The Wickes customer service rang us regarding delivery and it was spot on for time The delivery guys ( despsite the snow ) did a great job even though the kitchen resembled a building site Finished job looks great very happy with the whole service first class........
I have just had a Wickes kitchen fitted by there own fitting serv,the Job went without a hitch from start to finish.I read these reviews and was a little aprehensive at first,untill I read the other companies reviews and realised that most people only review bad service,So after such excellant service from the Caerphilly shop, Simon Quinney our designer was amazing, he came out and did a measuring and planning service, we went into the shop and spent several hours tailoring the plan to suit us perfectl,nothing was too much trouble for him to change around and modify.The delivery service was 5tar and the fitting team was brillian,although when a door was being fitted,it got dropped and needing replacing,this was done within 72 hours !
The service was brilliant from start to finish, I would recomend to all, and have already done so.I intend going back and seeing Simon and Edd the showroom chap , later in the year when i want to replace my bathroom and ensuite.
We purchased our kitchen from wickes and used the top fitter that they recommended (never get a problem with him etc). The kitchen was fitted mostly good BUT..... The floor tiles were badly fitted and are uneven enough to trip up my wife. The cooker hood (I am now told) was bodged and fitted completely wrong. It therefore didn't work properly. We are in the process of getting the hood sorted out at considerable expense.I now realize that sthe smaller kitchen companies would have at least matched the price and would have given a far better service. What can I say? Stay clear.
After spending over £20,000 at Wickes - South Ealing branch in the last month i was expecting a good level of service with their delivery. Unfortunately I was extremely disappointed. When the delivery arrived the driver used a crane to leave two pallets within a communal square and wasn't prepared to help carry these items in. The main issue was that I was not warned of this, and therefore spent 90 minutes lugging products into my house with a severely slashed hand from my previous weekends gardening exploits. Not at all happy with their overall service when I complained. I'd recommend giving Wickes a wide berth.
I recently bought some kitchen fronts from Wickes, which have expanded from humidity on both the wall and base cabinets, not the finish I was looking for after only a few months. This has occurred from day to day use there has not been a leak or water spill. We use a damp cloth to wipe the fronts and a kettle to make tea all normal functions in a kitchen.
It has taken some time to get Wickes to respond to the complaint about the product and even then could not be bothered to keep an appointment or call to advise they would not be attending. What I said to the Wickes representative was taken out of context and made it clear they will not help out in any way.
I quote from a letter I received from Wickes, 'water ingress is not covered under the product guarantee' some thing I would of like to have known before purchase.
Proved to be an expensive mistake.
All you people with bad experiences should move to Liverpool - Our Wickes branch is brilliant. Really friendly staff, great customer service and I've ended up with the fitted kitchen I've wanted for the last 20 yrs.I searched for several weeks before settling on Wickes, I made an appointment for the designer to call out, which she did the next day - I went into the store 2 days later to view my kitchen design and loved it. I had fitted the Atlanta range with new Luna worktops, it looks stunning and the design in a very awkward space fits everything perfectly. I'm very very happy and thank you to Andrea at hunts cross - I'm thrilled with the final result.